Balaan Reviews

I had a rough time dealing with this brand's customer support. I bought two items for my brother's birthday, but then they got canceled, and I'm still waiting on my refund. They claimed there might be fraud with the payment. I reached out to explain that I’m the rightful owner of the bank card used for the purchase, and I can even send photos and documents to back that up. Yet, here I am, still without my money.

I've been waiting on my products since November. They were delayed. I thought, no biggie, it happens. December rolls around, and still no products. Come January, they mentioned a mix-up. Sure, those things can happen too—no worries. New items were shipped to me overnight, but to my shock, they sent the wrong stuff (not what I originally ordered). Then they promised a full refund, which I still haven't received. Now, I've been waiting for two days for a reply to my email. I genuinely like the products and have been a fan of Blumaan for years, even before it became a hair brand. However, their customer service and logistics are really falling short. I say this with five years of experience in customer management and logistics in e-commerce. I really hope they sort this out and create a standard operating procedure for these kinds of problems. It's normal for issues to arise, but the way it's being managed is quite disappointing.

I really dig the Cavalier Clay from BluMaan. It's the best clay I've used so far, no doubt about it!